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SHIPPING & RETURNN POLICY
• PRODUCTION DEADLINES
Our preparation lead time depends for the order size. The manufacturing process at 0.3 microns, quality control, and careful individual packaging of each miniature require time to ensure everything is done perfectly.
• SHIPMENTS
The Meeplesmith ships all orders protected and prepared to arrive in optimal conditions. If the received order has any defects or has been damaged during transit, we will proceed to refund the money for the order or the damaged products. We provide certified shipments with tracking numbers, offering two types of shipping: Economy and Express.
| Económico | Express |
National Shipments | Correos Paq: €4.90. For orders over €50, shipping is free. Peninsula and Balearic Islands. |
|
European Territory and Canary Islands Shipments | Correos Paq: €9.60. For orders over €80, shipping is free.
| DHL/UPS 19,90 |
Rest of the World Shipments | Correos Paq: 14,90€
| DHL/UPS 26,99€
|
• RETURNS
We accept returns of our products as long as the following conditions are met:
· The products have been received in poor condition or are defective.
· No more than 7 days have passed since the product was received.
· The product is in its original packaging.
Once the merchandise is received in our warehouses and its condition is verified, we will proceed with the refund according to the payment method used by the customer. Shipping costs will not be refunded.
To initiate a return, please contact us at: [email protected]
Refunds may take up to 2 weeks to process, depending on the payment method used.
• SHIPPING AND PACKAGING COSTS
Shipments will be sent via courier or Correos (Spanish postal service) based on volumetric weight and destination. The final cost of each shipment will depend on the area of delivery, and the customer will be informed before completing the purchase process, having all the information available before confirming the order. The Meeplesmith may offer temporary campaigns that reduce these costs, always keeping the customer informed.
• CUSTOM ORDERS
The shipping conditions remain the same, except that the delivery times will start after the modeling work has been completed, which will vary in each case.
• HANDING AND PACKAGING
Orders placed through PayPal will have a 5% surcharge on the order price for handling, packaging, and processing.
Payments made by bank transfer or credit card will be exempt from the handling, packaging, and processing fee.